Why WhatsApp is the #1 channel for restaurants
Before the delivery apps, orders came in over the phone. Then they moved to apps with 25-30% commissions. Now, thousands of customers prefer to message the restaurant's WhatsApp directly: no commission for you, no middleman app, and a direct conversation to customize the order. The problem is that this WhatsApp is run by the owner, the server, or nobody — and messages get lost during the rush.
Auto Asistente is the automated operator missing between your customers and the kitchen. It takes the order, sends the menu with photos, calculates the total, manages the reservation, and sends the cook a clear message with exactly what needs to be prepared.
Typical use cases in a restaurant
- Delivery order: the customer orders, the agent confirms, calculates the total with a delivery fee per zone, and notifies the kitchen the moment the order comes in.
- Table reservation: "Any availability for 6 people on Friday at 9 PM?" The agent checks availability, confirms, creates the event in Google Calendar, and sends a reminder.
- Daily menu with a photo: at 11 AM every weekday, a bulk message to recurring opted-in customers.
- Catering for a private event: the agent sends event packages and books a call with the owner if customization is needed.
- Questions about allergens / vegan / gluten-free: the agent knows which dishes meet which restrictions (configured by you).
- Abandoned-cart recovery: a customer started an order and never finished. After 10 minutes the agent asks whether they want to close it out or cancel.
Before and after
Without Auto Asistente
- WhatsApp with 30 messages during the rush
- Server answers between tickets, frequent mistakes
- Cash on delivery → customer cancels at the door, cold food gets tossed
- Reservations in a notebook, double-booking 1-2 times a month
- IG comments asking "price?" go cold
With Auto Asistente
- Every message answered in 3 seconds
- Agent takes the full order and sends it formatted to the kitchen
- Reservations in Google Calendar, zero double-booking
- IG comments answered automatically and moved to DM
Use case: Saturday night order
Hi, I'd like to order 4 al pastor, 2 short rib, 1 large horchata, and 2 sodas
Hi! 🌮 Order:
• 4 Al Pastor (3 tacos each) - $18 USD
• 2 Short Rib - $11 USD
• 1 Large Horchata - $2.50 USD
• 2 Sodas - $2.50 USD
Subtotal: $34 USD
Delivery or pickup?
Delivery
Share your area — I'll calculate the delivery fee + estimated time 🛵
Downtown
Downtown: +$2.50 USD (15-20 min)
Total: $36.50 USD
Payment link:
👉 stripe.com/pay/abc123
Once you pay, I'll send it to the kitchen and it'll be out in ~18 min ✅
Compared with delivery apps (DoorDash, Uber Eats, Grubhub)
These apps charge 20-30% commission per order. Auto Asistente doesn't replace them — it captures the customers who already know your restaurant and prefer to contact you directly, without paying commission. A typical combination:
- Delivery apps: first touch + new customers + visibility.
- Auto Asistente: retention + direct orders with no commission + reservations + personalized communication.
Restaurants that keep the apps plus WhatsApp with Auto Asistente report 30-50% of orders coming in directly through WhatsApp after 6 months, which means thousands of USD saved every month in commission.
Quick setup
- Connect WhatsApp with a QR code (30 seconds).
- Upload your menu to the catalog: by category, with photo, description, optional modifiers, and price. If you have Google Sheets, you can sync with one click.
- Configure your delivery zones with fee and estimated time.
- Set the hours and days you're closed.
- Connect Google Calendar for reservations.
- Turn on Mon to fine-tune the agent's tone.
Frequently asked questions
Does it replace a POS like Toast, Square, or NCR?
No. It captures the order via WhatsApp and routes it to your team. If you have a POS, you can integrate via webhooks. For small restaurants without a POS, it works stand-alone.
Does it handle orders in multiple languages?
Yes. It serves customers in English, Spanish, and Portuguese natively. Useful for tourist areas.
Does it work with a rotating menu (diners, lunch counters)?
Yes. Every morning you update the daily menu (5 minutes in the panel or from Google Sheets). The agent sends the updated menu to your recurring customer list.