Does it check medication availability in stock?

Yes. The catalog syncs with Google Sheets or your inventory system via webhook. When a customer asks about a medication, the agent responds whether it's in stock, the price and the presentation. If not available, it offers an equivalent alternative or promises to quote it and notify when it arrives.

How does it receive prescriptions?

The customer sends a photo of the prescription via WhatsApp. The agent saves it with the order, sends it to the pharmacist for validation and then proceeds to quote and deliver (or order it if out of stock). The prescription is logged in the panel for compliance.

Does it work for 24-hour pharmacies that already operate overnight?

It's especially useful. Late-night orders (3 AM, patient with fever) arrive at critical moments. The agent handles them automatically, identifies if it's urgent and escalates to the on-call pharmacist with priority. It reduces overnight staff response time on non-urgent questions.

Does it answer questions about medication usage?

It does NOT give clinical advice. For questions like 'can I take this medication with that other one' or 'what dose should I take', the agent escalates to the pharmacist. It only answers administrative information (price, availability, presentation, generic equivalents when you configure them explicitly).

WhatsApp Chatbot for Pharmacies & Drugstores

Why pharmacies lose sales (and patients)

Pharmacies deal with three types of customers: someone who needs a medication right now (urgent), someone shopping for personal-care products (non-urgent), and someone placing a scheduled refill for chronic medication. WhatsApp is the fastest channel for all three. The problem: pharmacy staff are working the counter, validating prescriptions, prepping delivery orders and tracking inventory. Answering WhatsApp during peak hours is impossible.

The result: customers who don't get a reply switch to delivery apps like Instacart, DoorDash or third-party pharmacy marketplaces. Every lost delivery customer represents $3 to $50 USD in average ticket value walking over to the competition.

What Auto Asistente does in a pharmacy

Real-time stock check. Syncs inventory with Google Sheets or your system. Customer asks "do you carry Atorvastatin 20 mg?" → the agent replies with availability and price.
Prescription photo intake. The customer sends a photo of the prescription, the agent saves it and forwards it to the pharmacist for validation.
Multi-location availability. If you have several stores, the agent checks where stock exists and suggests the closest one.
Chronic medication reminders. Patients on monthly medication get an automatic reminder as their refill date approaches. Boosts retention.
Generic equivalents. If you set up equivalencies (brand out of stock, generic available), the agent offers them directly.
Pharmacist escalation for any clinical question (interactions, dosing, side effects). The agent never offers an opinion.

Use case: a late-night order

Hi, do you have pediatric ibuprofen syrup? My daughter has a fever

Hi! 💊 Yes, we have Pediatric Ibuprofen syrup 100mg/5ml in stock. Price: $8 USD.

Would you like delivery or pickup?

Delivery please, it's urgent. My address is 45 Maple Street, Apt 12

Got it. Delivery fee to your area: $3 USD. Total: $11 USD.

Here's the payment link — the delivery goes out as soon as it's confirmed:
👉 stripe.com/pay/pharma-X12

Estimated time: 15 minutes 🏃

Done, just paid

Received! ✅ The delivery is heading out now. I'll text you the driver's number once they're on the way 💚

Quick setup

Connect WhatsApp via QR code plus social channels if your pharmacy uses them.
Upload your inventory to the catalog (or sync with Google Sheets / your system).
Set up delivery zones with time and cost.
Configure hours for each location.
Enable the generic-equivalent list (optional).
Define escalation rules for clinical questions (to the on-duty pharmacist).

Frequently asked questions

What if I sell controlled medications that require an original prescription?

The agent accepts the digital photo, but at the time of delivery the driver collects the original physical prescription for legal validation. You configure the flow based on local regulations.

Does it handle real-time inventory across multiple locations?

Yes, via webhook with your management system. If you don't have one, you can use a shared Google Sheet across locations.

Is it compatible with pharmacies that already use Instacart or DoorDash?

Yes. Auto Asistente captures customers who message your WhatsApp directly (no platform commission). Running marketplace apps and direct WhatsApp side by side is a common strategy.

Does it comply with healthcare data protection regulations?

Auto Asistente encrypts conversations, supports data deletion on request and is GDPR-aligned. For HIPAA or other specific healthcare certifications, talk to support before signing up.

WhatsApp chatbot for pharmacies and drugstores