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General
8 questions
Auto Asistente is a platform that gives your business a virtual assistant powered by artificial intelligence. This assistant handles your customers 24 hours a day, 7 days a week, across channels like WhatsApp, Instagram, and Facebook. It answers questions, books appointments, sends pricing, and helps close sales — all automatically.
It's very simple: you sign up, choose a plan, connect your messaging channels (like WhatsApp or Instagram), and configure your assistant with your business information — products, services, hours, tone of voice, and so on. Within minutes, your assistant starts handling customers automatically. You can monitor everything from the control panel.
Not at all. Auto Asistente is designed for people without any technical background. Everything is configured from a visual panel that's very easy to use. If you know how to send a WhatsApp message, you can configure your assistant. Plus, our support team is available whenever you need help.
Any business that serves customers through messaging can benefit: restaurants, clinics, beauty salons, car dealerships, online stores, real estate agencies, medical practices, law firms, gyms, hotels, and many more. If you receive messages from customers, Auto Asistente can help you.
Traditional chatbots use predefined responses and rigid menus. Auto Asistente uses advanced artificial intelligence that understands the context of the conversation, replies naturally and in a personalized way, can handle multiple topics in a single conversation, and learns about your business to deliver accurate answers. It's like having a real employee who knows everything about your business.
Basic setup takes 10 to 30 minutes. You just need to enter your business information (name, products/services, hours) and connect your messaging channels. If you want to customize the tone, add an extensive catalog, or set up the scheduling, it may take a little longer, but everything is guided step by step.
Yes. Auto Asistente works in any country where you have access to WhatsApp, Instagram, or Facebook. The platform is available in Spanish, English, and Portuguese, and the assistant can serve customers in the language you choose. Our customers are based in the United States, Mexico, Colombia, Spain, Argentina, Chile, Peru, and many more countries.
Yes. All of our plans include a 14-day free trial. You can explore every feature, connect your channels, and see how your assistant works before committing. If it's not the right fit, simply don't continue and you won't be charged anything.
Pricing & payments
7 questions
We have three monthly plans:
Starter — $69 USD/month: 1 channel of your choice, unlimited messages, WhatsApp AI, bookings + Google Calendar. Business — $109 USD/month: 3 channels at once, AI on the web widget + social media, automations, team with 3 employees + CSAT. Premium — $199 USD/month: 5 channels at once, unlimited employees + custom roles, WhatsApp Marketing with 5 numbers, 1-on-1 onboarding.
All include a 14-day free trial. See the full details on our pricing page.
Every plan includes the AI assistant, the admin panel, ticket-based support, and the ability to customize your assistant. The main differences are the number of channels allowed, access to advanced features like automated scheduling, product catalog, employee management, and the support tier. You can see the full comparison on the pricing page.
We accept credit and debit cards (Visa, Mastercard, American Express) through Stripe, one of the most secure payment platforms in the world. Billing is in US dollars (USD), monthly, and automatic.
Yes, you can upgrade or downgrade whenever you want from your control panel. If you upgrade, the change takes effect immediately and you only pay the prorated difference. If you downgrade, the change applies at the start of the next billing cycle.
Because we offer a 14-day free trial, we don't process refunds after the first charge. That said, you can cancel your subscription at any time and you'll keep access until the end of the period you've already paid for. If you have a special situation, reach out and we'll do everything we can to help.
If the automatic charge fails, Stripe will retry the payment in the following days. We'll send you an email asking you to update your payment method. If the payment still doesn't go through after several attempts, your assistant will be paused temporarily until you bring your account up to date. You won't lose your data or your configuration.
Yes, the subscription renews automatically every month. You can cancel at any time from your control panel or from the Stripe portal. When you cancel, your assistant will keep working until the end of the period you've already paid for.
Messaging channels
9 questions
We support WhatsApp, Instagram DM, Facebook Messenger, TikTok DM, and a Web Widget you can embed on your website. All of them are tied to AI connected to your business catalog. Depending on your plan, you can connect 1, 3, or all 5 channels at the same time.
From your control panel, go to the "Channels" section and select WhatsApp. A QR code will appear that you scan with your phone (just like when you open WhatsApp Web). Once scanned, your assistant starts handling the messages that come in to that number. The whole process takes less than 2 minutes.
It's not required. Auto Asistente works with both regular WhatsApp and WhatsApp Business. That said, we recommend using WhatsApp Business because it lets you have a business profile with address, hours, and catalog, which builds more trust with your customers.
From the "Channels" section in your panel, select Instagram or Facebook. You'll be asked to sign in with your Meta (Facebook) account and authorize the connection. You need a Facebook page or a professional/business Instagram account. Once connected, the assistant will reply automatically to direct messages.
Yes, depending on your plan. The Starter plan includes 1 channel of your choice, the Business plan up to 3 simultaneous channels, and the Premium plan up to 5 channels (WhatsApp, Instagram, Facebook, TikTok, and Web Widget). All conversations are managed from one place in your panel, with assignment to employees, labels, and CSAT.
Yes. The assistant handles incoming messages automatically, but you can keep using your WhatsApp normally. If you want to jump into a conversation, you can take over at any time from the panel and the assistant pauses for that specific chat (this is called "handover").
We support both. QR connection is the fast path: you scan a code and you're up and running in 30 seconds, no Meta verification needed. WhatsApp Cloud API is the official Meta connection — built for high volume, bulk marketing with pre-approved templates, and maximum reliability. You can start with QR and migrate to Cloud API whenever you want without losing your conversation history.
The Web Widget is an AI chat you drop into your website with 3 lines of code. The widget's AI is tied to the same data as your WhatsApp (catalog, bookings, hours, FAQs), replies in 3 seconds, and conversations land in the same unified inbox. You can customize colors, welcome message, avatar, and pre-chat form from the panel. Available from the Business plan.
The AI Assistant
8 questions
Your assistant can answer frequently asked questions, share information about products and services, send pricing, automatically schedule appointments with Google Calendar, walk a customer through a purchase, collect contact details, hand the conversation over to a human when needed, and a lot more. Everything is based on the information you provide about your business.
Yes. If you're on the Business or Premium plan, the assistant can connect to Google Calendar to check your availability and book appointments directly from the conversation. The customer proposes a time, the assistant verifies whether it's available, and confirms the appointment. Both you and your customer get a notification. That simple.
Yes. You can upload your catalog of products or services with prices, descriptions, and categories from the panel. When a customer asks about a product, the assistant will share the full details including price, description, and availability. You can also sync your catalog from a Google Sheets document.
When the assistant detects it doesn't have the information to answer correctly, or when the customer asks to speak with a person, the "handover" system kicks in. You're notified immediately so you or your team can pick up the conversation. The assistant never makes up answers: if it doesn't know, it says so and connects with a human.
Yes, completely. You can choose the assistant's name, its tone of voice (formal, friendly, professional), the language it replies in, its operating hours, and even give it specific instructions so it responds a certain way. Everything is configured from the "AI Assistant" section in your panel.
Yes. The assistant can serve customers in English, Spanish, Portuguese, and other languages. You can set a primary language, and the assistant can also automatically detect the customer's language to respond in their language. This is perfect if your business serves international customers.
Yes. From your panel you can pause or disable the assistant at any time, either on a specific channel or all of them at once. You can also set business hours so the assistant only replies during certain times and stays idle the rest of the day.
The assistant gets better as you keep your business information up to date: adding products, FAQs, special instructions, and tuning its settings. The more information you give it, the better its answers will be. You can also review past conversations to spot areas to improve.
Advanced features
14 questions
WhatsApp Marketing lets you send bulk messages to your customers straight from the panel. You can create campaigns with text, images, and links, pick your recipients, and schedule sends. It's perfect for promotions, reminders, and important announcements. Available on Business and Premium plans.
From the Social Media module you can view and reply to comments on Facebook and Instagram all in one place. Set keywords so the assistant automatically replies to comments with personalized responses, or sends direct messages. Perfect for engagement and customer support on social.
Yes. The billing module lets you see your invoice history, download receipts, and manage your subscription directly from the panel. You can also access the Stripe portal to update your payment method or check your billing details.
Auto Asistente automatically collects each customer's data when they message you: name, phone, channel, and notes. You can view, edit, and filter your contacts by channel (WhatsApp, Facebook, Instagram), export them to CSV, and search by name or number. It's your built-in CRM.
Yes. On Business you can add up to 3 employees; on Premium employees are unlimited with custom roles. Assign chats to specific employees (manually or by rules), define statuses (open, pending, resolved, spam), add labels and internal notes, measure CSAT when a conversation closes, and configure business hours per channel. Each employee only accesses the sections you allow.
From the Business plan you can turn on automated Comment-to-DM: when someone comments a keyword on your post or reel, they get a DM with your offer. It also includes "Ask to Follow" (ask them to follow you before you deliver the promised content, so you grow audience and convert at the same time), IG/FB broadcast inside the 24h window, keyword-based funnels, and lead capture from mentions and stories. Perfect for selling courses, digital products, or booking consultations from social media.
Automations are deterministic flows (Trigger → Condition → Action) you set up once and that run exactly the same way every time. E.g., "if a message arrives containing 'PRICE' during business hours → send the catalog + book a call." The conversational AI acts as a fallback when no automation applies. The two work in layers: automations first (fast and precise), AI after (flexible and contextual).
Yes, we support BYOK ('Bring your own key') on the Web Widget. You paste your OpenAI, Anthropic, Google AI or OpenRouter API key in the widget settings and the chat AI runs under your account and your provider usage policy.
How to get your API key (step by step):
• OpenAI (GPT-4o, GPT-4o-mini): go to platform.openai.com/api-keys, add a payment method under Billing, click "Create new secret key" and copy the value (starts with sk-...).
• Anthropic (Claude Sonnet, Opus): go to console.anthropic.com/settings/keys, add credit under Plans & Billing, click "Create Key" and copy the value (starts with sk-ant-...).
• Google AI Studio (Gemini): go to aistudio.google.com/app/apikey, click "Create API key". Has a free tier, perfect to start without a card.
• OpenRouter (100+ models in one key): go to openrouter.ai/keys, add credit and create your key. Useful if you want to try several models without opening an account at each provider.
Useful if you already have credit, want to use a specific model (GPT-4o, Claude Sonnet, Gemini, etc.) or need total control over processing. Supports vision (images), automatic human handover and monthly quota reset if the provider allows it.
If you connect WhatsApp via the official Cloud API (not by QR), Meta requires any outbound message outside the 24-hour window to use a pre-approved template. From the panel you create templates with variables (e.g.: 'Hi {{1}}, your appointment is on {{2}} at {{3}}'), submit them to Meta for review (~24h) and, once approved, use them in broadcasts, reminders and campaigns. If you connect by QR you don't need templates — you can send free text anytime.
Business hours: you define the service hours for each channel/inbox; outside those hours the assistant sends a message informing that a human will reply the next day. Auto-resolve: automatically closes inactive conversations after N hours (configurable) and, if enabled, triggers a CSAT survey to the end customer before closing. Average CSAT appears on the dashboard and per employee, ideal for measuring service quality and comparing agents.
Yes. The assistant has conversational memory per contact: if a customer messages you again a week later, the AI remembers prior context (what they asked, their name, preferences, previous bookings) and continues the conversation naturally. You can view and edit that memory from the 'Memory' tab of the assistant and clear it whenever you want.
The dashboard shows full business stats: messages per day, messages per channel, average AI response time, handover rate, peak messaging hours, top-requested products, and total conversations. It helps you understand how your customers interact and where to optimize your support.
Yes. You can upload photos of your products or services to the catalog. When a customer asks about a product, the AI assistant automatically sends the photos along with the price and description. Photos are stored securely on Google Drive.
Yes. You can compose a campaign in WhatsApp Marketing and schedule it for any future date and time. The system will send it automatically when the time comes, with anti-ban delay between messages. You'll see live progress and can cancel mid-flight if you need to.
Security & privacy
5 questions
Yes. We take security very seriously. All data is transmitted with SSL/TLS encryption, passwords are stored with secure hashing (bcrypt), and payments are processed through Stripe, which is PCI DSS compliant. On top of that, each business has its data fully isolated from every other customer (secure multi-tenant architecture).
Only you and the team members you authorize can see your business conversations. No other Auto Asistente customer has access to your data. Our support team only accesses technical information when it's needed to resolve an issue, and never the content of your conversations without your authorization.
Yes. You can enable two-factor authentication (2FA) from your panel using an authenticator app like Google Authenticator or Authy. This adds an extra layer of security to your account: in addition to your password, you'll need a temporary code every time you sign in.
Yes. Our Facebook and Instagram integration is built following Meta's platform policies and guidelines. We use the official APIs and comply with their privacy and data-use requirements. You can read our privacy policy and data deletion policy for more details.
Yes. If you decide to cancel your account, you can request full deletion of your data. This includes conversations, settings, customer data, and any information associated with your business. The process is completed within 30 days of the request, in line with our data deletion policy.
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