The daily problem at a dental clinic
It almost always starts on WhatsApp. New patients ask for prices before they ever step into the office. Returning patients message you when a bracket breaks or a filling falls out. Parents ask about services for their kids. All of that happens between 7 AM and midnight, seven days a week — and most of it lands outside front-desk hours.
The result: messages that don't get answered in time, appointments booked incorrectly because of scheduling confusion, patients who promise to confirm and never do, and gaps in the dentist's calendar that cost hours of lost chair time every day.
What Auto Asistente does at a dental clinic
- Treatment quoting. The patient asks "how much is a root canal?" and the agent answers with price, estimated duration, and books the initial consultation.
- Smart scheduling. The agent knows each doctor's hours, the duration of every procedure, and the available openings on Google Calendar.
- Automatic reminders 24 hours and 1 hour before. The patient can confirm or reschedule by replying "yes" or "reschedule."
- Legal privacy notice on the agent's first message, with an option to accept before continuing.
- Handover to a human when the patient describes acute pain or a situation that needs clinical judgment — the agent alerts the doctor via private WhatsApp and silences the bot in that conversation.
Before and after
Without Auto Asistente
- Messages sent at 11 PM are seen the next day — the patient already booked with another clinic
- "How much is it?" asked 30 times a day to the front desk
- Appointments tracked in a paper book or a manual calendar, with occasional errors
- Patients who never show up because no one reminded them
With Auto Asistente
- Automatic reply in 3 seconds, any time of day
- The bot knows every price, treatment, and duration
- Appointments created on Google Calendar with no double-bookings
- 24-hour and 1-hour reminders with confirmation
Use case: late-night dental cleaning
A new patient finds your clinic by searching "dentist near me" on Google. They check your Instagram and message your WhatsApp at 10:47 PM.
Hi, good evening — how much is a dental cleaning? Do you have anything tomorrow?
Hi! 😊 An ultrasonic dental cleaning is $40 USD and takes about 30 minutes. Tomorrow we have openings at 11:00 AM, 2:30 PM, and 5:15 PM. Which works for you? 🦷
5:15 PM works
Perfect! 📅 Tomorrow, May 1 at 5:15 PM with Dr. Hernandez. Can you share your name and phone number?
Carlos Rivera, +1 809 555 1234
All set, Carlos! ✅ Booking confirmed. You'll get a reminder around noon tomorrow. Here's the address 📍
Quick setup
- Connect WhatsApp with a QR code (30 seconds), then Instagram and Facebook with OAuth.
- Upload your treatment list: cleaning, whitening, orthodontics, root canal, implants, dentures. For each one: price, duration, optional photo, and whether it requires a prior evaluation.
- Connect the practice's Google Calendar. If you have multiple doctors, assign a separate calendar to each.
- Set your hours, holidays, and breaks.
- Turn on the 24-hour and 1-hour reminders (the most effective combo against no-shows).
- Enable Mon, the dashboard assistant, to help fine-tune the agent's prompt.
Frequently asked questions
Does it work if I have multiple offices in different cities?
Yes. Each account can manage several doctors with independent calendars. The agent asks the patient which location they prefer before booking.
Can I send bulk promotions to my existing patients?
Yes, starting on the Business plan. WhatsApp bulk messaging with built-in anti-ban logic. Important: only message patients who have given explicit consent.
What if a tourist patient prefers to chat in English or Portuguese?
The agent automatically detects the patient's language and replies in English, Spanish, or Portuguese — ideal for clinics that serve dental tourists, expat patients, or cruise-port visitors.
What happens if a patient wants to speak with a human?
The patient can say "speak to a human" at any time and the agent escalates. The conversation goes quiet for the bot and is flagged in the dashboard for your team.
Is it compatible with dental practice management systems like Dentrix, Open Dental, or Curve?
Auto Asistente exposes webhooks. Native integration depends on the system — reach out to support for your specific case.
Does it handle insurance questions?
Yes. You can preload accepted insurance carriers, out-of-network policy, and standard copay ranges. The agent shares that info on request and routes anything more complex to your billing team.