Does it work for any delivery industry or only restaurants?

Any industry: dark stores, ghost kitchens, neighborhood supermarkets, hardware stores, bookstores, distributors, mini-markets. What matters is that you have inventory in a catalog and defined delivery zones.

How does it assign a driver automatically?

You set up your drivers with their assigned zones. When an order comes in, the agent forwards it to the WhatsApp of the driver whose zone matches and who is available. The driver confirms with an emoji and starts the route.

Does it send real-time tracking to the customer?

Automatic notifications at key moments: order received, order in preparation, driver on the way (with their name and contact number), order delivered. The customer can ask 'where is my order' and the agent replies with the current status.

Does it handle COD (cash on delivery) in addition to prepaid?

Yes. You configure which zones or products accept COD vs prepaid. The agent knows when to offer each option to the customer. For zones with high cancellation rates, we recommend mandatory prepayment.

Does it work alongside delivery apps?

Yes. Auto Asistente handles direct orders via WhatsApp (no commission). Apps are still useful for acquiring new customers; Auto Asistente is for retaining and serving the recurring customers who already know you.

WhatsApp chatbot for delivery businesses (in-house delivery)

Any business that runs in-house delivery hits the same wall: a customer pings on WhatsApp, someone has to stop what they're doing, reply, jot down the address, calculate shipping, assign a driver, send tracking. When 5 orders are open at the same time, everything falls apart. Auto Asistente automates the full flow from "hi" to "your driver has arrived" — for restaurants, dark stores, ghost kitchens, supermarkets, hardware stores, whatever you sell with home delivery.

For businesses with in-house delivery in any industry · Last updated: April 30, 2026

<3sOrder taken and confirmed

AutoDriver assignment by zone

100%Automatic customer tracking

$69USD/month (Starter plan)

The bottleneck in in-house delivery

In-house delivery is appealing because it cuts out the commission from DoorDash/Uber Eats/Grubhub (20-30% of the ticket). But the hidden cost is operations: someone has to take the order, validate the address, calculate shipping, charge, communicate with the kitchen, assign a driver, send tracking, handle complaints. At peak hours it's impossible for one person to handle 6 simultaneous orders without mistakes.

Common errors: wrong address jotted down, order forgotten in the queue, driver misassigned to a faraway zone, customer who asks "where's my order?" 3 times before it arrives.

What Auto Asistente does in a delivery operation

Conversational order taking. Customer builds the order item by item, agent confirms quantity, ingredients/variants, calculates total.
Automatic address validation. Customer sends a Google Maps location or types an address. Agent confirms the zone and calculates cost + ETA.
Driver assignment by zone. The order is assigned to the driver whose zone matches and who is available. The driver confirms with an emoji.
Proactive customer tracking. "Your order is in preparation", "your driver John is on the way, ETA 12 min, phone +xxx", "order delivered, thanks!".
"Where's my order?" answered automatically with the current status.
Cart recovery. Customer started an order and didn't finish → agent asks after 10 min whether to close it or cancel.
Post-sale. 24h after the order, optional: agent asks for a 1-emoji rating and says thanks.

Before and after

Without Auto Asistente

Cashier/server stuck on WhatsApp instead of working the counter
Wrong addresses → driver drives in circles
Customer asks "did it leave yet?" 3 times, no one replies
Order forgotten in the queue, goes cold
Pay on delivery → cancellations of 15-25%

With Auto Asistente

Order taken automatically, team focuses on producing
Address validation with Google Maps
Proactive tracking, customer doesn't have to ask
Queue visible in the panel, nothing gets lost

Use case: a dark store for pantry goods

Hi I need 2 Coke 2L bottles, 1 pack of sandwich bread, 4 tuna cans, 1 detergent

Hi! Here's your order:
• 2 Coca-Cola 2L - $7 USD
• 1 Sandwich Bread - $3 USD
• 4 Canned Tuna - $12 USD
• 1 Detergent 2L - $5 USD

Subtotal: $27 USD

Please send me your location or address 📍

[location]

Your zone: Midtown 📍
Shipping: $3 USD
ETA: 25 min

Total: $30 USD

👉 Payment link: stripe.com/pay/dark-789

Done

Payment received! ✅
Your order is now in preparation. I'll let you know when the driver heads out 🛵

Quick setup

Connect WhatsApp + your business's social networks.
Upload your inventory to the catalog (sync with Google Sheets if you prefer).
Define delivery zones with cost and ETA.
Set up each driver with their WhatsApp and assigned zones.
Configure automatic tracking messages.
Activate Mon to fine-tune the tone.

Frequently asked questions

Compatible with management systems like Shopify, WooCommerce or BigCommerce?

Via webhooks. If your inventory lives in one of those systems, WhatsApp orders can be logged there too to keep everything in sync.

Does it handle delivery with multiple time slots (morning / afternoon / evening)?

Yes. You configure available delivery windows and the agent respects them. Useful for businesses with fixed dispatch shifts.

Does it work with in-house fleet and third-party fleet (DoorDash Drive, Uber Direct)?

For in-house fleet, automatic assignment is built in. For third-party fleets, integration via webhook with the provider's API when available.

Does it support coupon discounts or promo codes?

Yes. You configure coupons with discount type (% or fixed), minimum amount, validity and usage limits. The customer applies it in the chat ("I have the coupon SUMMER20") and the agent validates and discounts it.